This policy applies to everyone who uses Monara: our customers and their staff, and the exhibitors, visitors and buyers who use a website, form or ticket page built with it. It is part of the Terms of Service. A customer is responsible for what its staff and its events do with the service.
Events and content
Do not use Monara to:
- Promote, register people for, or sell tickets to an event that does not exist or that you have no right to run.
- Mislead people about an event’s date, venue, program, price or refund terms.
- Sell anything that is illegal in Indonesia or where the event takes place, including weapons, drugs, gambling and counterfeit goods.
- Publish content that infringes someone else’s copyright, trademark or other rights, including logos and photos you have no licence to use.
- Publish content that is hateful, harassing, sexually explicit, violent, or that exploits children.
- Pretend to be another person, company or event, or suggest an endorsement that does not exist.
Tickets, orders and reservations
- Sell only the tickets, products and hotel rooms you actually offer, at the price you show.
- Publish your ticket terms and refund rules before people buy, and honour them.
- Do not use ticket sales, orders or reservations to disguise payment for something else, to launder money, or to split a transaction to get around a limit.
People and their data
- Collect personal data only for your event, with a lawful reason, and say what it is for on the form that collects it.
- Do not import contact lists you have no permission to use, or email people who did not agree to hear from you.
- Use attendee, exhibitor and lead data only for what the person agreed to, and do not sell it.
- Do not collect government ID numbers, card numbers, health data or passwords through custom forms unless the law requires it for your event.
- Do not scan, export or copy data you were not given access to.
Messages
- Email, chat and notifications sent through Monara must relate to your event and reach people who expect them.
- No spam, chain messages, phishing, or messages made to look like they come from someone else.
- Honour unsubscribe requests. The service stops sending to an address that bounces or reports spam.
The AI assistant
- Check what the assistant writes before you publish or send it. It can be wrong.
- Do not use it to produce content this policy forbids, or to reach data your role does not give you.
The service itself
- Do not try to get into accounts, projects or data that are not yours, or test the service’s security without our written permission.
- Do not upload malware, or files made to break the service or the people who open them.
- Do not scrape the back office, overload the service, or use the API beyond its limits or for a purpose it was not issued for.
- Do not share an account. Each person who works in the back office needs their own, and adding users costs nothing.
- Do not resell or rebrand the service unless you have a whitelabel add-on or an agreement that allows it.
What happens if this policy is broken
We may remove content, pause an event’s public pages or sales, or suspend an account or organization that breaks this policy. Where the harm can wait, we tell you first and give you time to fix it. Where it cannot, such as fraud, a security attack or content that puts someone at risk, we act first and explain afterwards. Serious or repeated breaches can end the service, as the Terms of Service describe. We report illegal activity to the authorities when the law requires it.
Reporting a problem
If you see an event, page or message on Monara that breaks this policy, email hello@levenium.com with a link to it. Security issues go to the same address. Please give us reasonable time to fix them before you share the details.