Need a hand with your account, an invoice or an event you are setting up? Start with the topics below. If they don’t answer it, write to us and a person on our team will reply.
Contact us
We help with trials, plans and invoices, account access, setting up events, tickets and the exhibitor portal, and anything that looks broken.
Prefer a form? Use the contact page.
Response time
We answer Monday to Friday, 09:00 to 18:00 WIB, and reply within one business day. Messages sent at night, on weekends or on Indonesian public holidays are answered the next business day. For something urgent during an event, such as check-in not working at the door, use WhatsApp.
Quick links
- Frequently asked questions: trials, plans, usage fees and what each plan includes.
- Pricing: every plan, add-on and usage rate.
- Product guides: step-by-step guides for staff, from setting up a project to checking people in.
- Subscription & Billing Terms: billing cycles, invoices and how to pay.
- Refund & Cancellation Policy: stopping a subscription and when we refund.
- Acceptable Use Policy: what Monara may not be used for.
- Privacy Policy: how we handle personal data.
- Terms of Service: the agreement for using Monara.
Common topics
Getting started
- To try Monara, ask for a trial. We set up your organization on Pro for 14 days and email you an invitation to create your account. No card is needed.
- A project is one organizing property, such as an exhibition series or a company website. Its events, editions, exhibitors and tickets all live inside it.
- Owners and admins invite the rest of the team from the organization settings. Adding back-office users costs nothing on any plan.
- The product guides walk through the first project, the website, registration and ticketing.
Plans, invoices and payment
- Plans are sold per project, billed monthly or yearly. Ticketing and hotel reservations are included from Pro up and billed on use.
- Owners and admins find every invoice and receipt in the dashboard under Billing. Each invoice is also emailed to your organization’s finance address.
- Pay online from the link on the invoice, or by bank transfer to the account printed on it. A receipt follows once the payment arrives.
- Our invoices carry no VAT, because we are not yet a VAT-collecting business.
- To change the finance address, the company an invoice goes to, or your plan, write to us before the next billing date on the 20th.
The details are in the Subscription & Billing Terms.
Cancelling and refunds
- You can stop a subscription at any time. It stays active until the end of the period you have paid for.
- We refund a double payment, a wrong bill, or a long outage caused by us. Ask within 14 days of the invoice date.
- Bought a ticket to an event? Ticket refunds follow that event organizer’s own policy, so contact the organizer.
Read the Refund & Cancellation Policy, or request a refund.
Signing in and security
- Forgot your password? Use reset password and we email you a link.
- Turn on a passkey in your account’s security settings to sign in without a password.
- If you lost access to the email on your account, an owner of your organization can invite a new address, or write to us from a company email.
Tickets and event visitors
- If you bought a ticket or registered for an event, the organizer runs that event. Use the contact details on the event’s website or in your confirmation email for anything about the event, your ticket or a refund.
- E-tickets are sent to the email used at checkout. Check the spam folder first; the organizer can resend it.
Your data
- Customers can export contacts, registrations, orders and exhibitors from the dashboard as spreadsheets.
- To see, correct or delete personal data we hold about you, email hello@levenium.com. The Privacy Policy lists your rights.
Business inquiries
For the Organization plan, whitelabel, data migration or a partnership, write to us through the contact page or at hello@levenium.com.