These terms are part of the Terms of Service and apply to every paid Monara subscription. PT Levenium Digital Indonesia issues every invoice. Current prices are on the pricing page; this page explains how they are charged.
What you subscribe to
You subscribe per project. A project is one organizing property, such as an exhibition series or a company website, with its events and their editions under it. Each project has its own plan and its own invoice, so shows that sit in different companies can each be billed to the right one.
- Starter, Pro and Max are project plans. They differ in what the project can run, from a website with no events up to unlimited events with exhibitor and visitor dashboards.
- Organization covers every project of one company under a single agreement, with a price we quote for you.
- Add-ons, such as an additional site in the same project, the AI assistant or whitelabel, can be added to any plan and are billed with it.
Every plan includes hosting, the database, email delivery, file storage, security updates and backups. There is no separate charge for infrastructure, and adding back-office users costs nothing.
Free trial
A new organization can start with 14 days on the Pro plan. We do not ask for a card and nothing is charged automatically when the trial ends. To keep going, choose a plan and pay the first invoice. If you don’t, the paid features switch off when the trial ends and you owe nothing.
Billing cycle
- You can pay monthly or yearly. Paying for a year costs less than twelve monthly invoices; the pricing page shows the saving.
- Subscriptions are billed in advance, in Indonesian rupiah.
- Monthly invoices go out on the 20th of each month. A yearly subscription is invoiced once, at the start of the year it covers.
Usage fees
From the Pro plan up, ticketing and hotel reservations are included, with nothing to activate. You pay for what is used, at the rates on the pricing page:
- Each paid ticket counts once its order is paid. A free ticket counts only when its holder checks in for the first time, so free registrations that never show up cost nothing.
- Each hotel reservation counts once the reservation is confirmed. The fee is calculated on the room subtotal only, never on taxes, service charges or transfers.
Usage is counted from one billing date to the next and appears on the following invoice, line by line. Your dashboard shows the running total before the invoice is issued. We charge these fees to you, the subscriber, and never add them to what your ticket buyers or hotel guests pay.
Invoices
- We send each invoice by email to the finance address on your organization. Owners and admins can also open every invoice and receipt in the dashboard under Billing.
- The invoice is addressed to the company you name for that project. Tell us before the billing date if it should change.
- Each invoice shows its due date. Pay by then to keep the service running without interruption.
Tax
PT Levenium Digital Indonesia is not yet registered as a VAT-collecting business (Pengusaha Kena Pajak), so our prices and invoices carry no VAT (PPN). If that changes, we will tell you before the first invoice that includes VAT, and add it as the law requires.
How to pay
- Online, from the payment link on the invoice. The payment page shows the methods our payment partner offers, such as bank transfer, virtual account or e-wallet.
- By bank transfer to the account printed on the invoice. Put the invoice number in the transfer note so we can match it.
We send a receipt once the payment arrives. Any fee your own bank charges for the transfer is yours to cover.
Late payment
We send a reminder before and after the due date. If an invoice stays unpaid after we remind you, we may pause the paid features of that project. Your websites, data and settings are kept, and the features come back once the invoice is paid.
Changing plans
Write to us to change a project’s plan or add-ons. Moving up can start right away; moving down starts at the next billing period. Your next invoice shows the change. If you move down to a plan with fewer active events, finished events stay in your account as archives.
Price changes
We may change our prices. We tell your organization’s owners by email before a new price applies, and it applies from your next billing period. A yearly period you have already paid for keeps its price until it ends.
Cancelling and refunds
You can stop a subscription at any time. How that works, and when we refund a payment, is in the Refund & Cancellation Policy.
Questions about an invoice
Email hello@levenium.com with the invoice number, or WhatsApp +62 813-1439-2644. We answer Monday to Friday, 09:00 to 18:00 WIB.