These terms are an agreement between you and PT Levenium Digital Indonesia, a Perseroan Perorangan registered in Indonesia under NIB 1509260002834, with its office at Jalan K.H. Syahdan No. 26, RT 009/RW 012, Kel. Palmerah, Kec. Pal Merah, Kota Administrasi Jakarta Barat, DKI Jakarta 11480 (“we”, “us”). They cover your use of Monara, the event management platform at monara.id (“the service”).
By creating an account, accepting a trial or paying an invoice, you accept these terms together with the documents they refer to:
- Subscription & Billing Terms, which cover plans, invoices and payment.
- Refund & Cancellation Policy, which covers stopping a subscription and getting money back.
- Acceptable Use Policy, which lists what the service may not be used for.
- Privacy Policy, which explains how we handle personal data.
If you accept these terms for a company, you confirm that you may bind it. If you have a signed agreement with us, it takes precedence where the two differ.
Who these terms are for
Our customers are organizations: event organizers, exhibition companies and other businesses that subscribe to Monara to run their events and websites. These terms are mainly for them and for the staff they add to their account.
Exhibitors, visitors and ticket buyers use what an organizer builds on Monara. The event, its tickets, its program and any ticket refund are between them and that organizer, under the organizer’s own terms. We provide the software the organizer uses; we do not run, sell or promote the event.
What the service includes
Monara is software you use online. Depending on your plan and add-ons, it covers event and company websites, registration and RSVP, ticketing, an exhibitor portal, hotel reservations, check-in at the venue, contacts, forms, analytics and an AI assistant. The pricing page lists what each plan includes. Hosting, the database, email delivery, file storage, security updates and backups are part of every plan.
Accounts
- Give accurate details, including the company name and finance contact that invoices go to, and keep them up to date.
- Each person signs in with their own account. Do not share a login.
- You are responsible for what happens under your account. Tell us at once if you think someone else has used it.
- Your organization’s owners and admins decide who joins, what each member may do, and answer for their members.
Plans, trial and payment
You subscribe per project, on a monthly or yearly cycle. New customers can start with a 14-day trial of the Pro plan, without a card. Some features are also billed on use, such as each ticket issued and each confirmed hotel reservation. Current prices are on the pricing page, and the Subscription & Billing Terms explain how we invoice and when payment is due.
Your responsibilities as an organizer
- You are responsible for your events: what you promise, what you sell, your prices and what you tell attendees.
- You set the terms and refund rules for your own tickets, publish them to your buyers and handle their requests.
- You decide what personal data your events collect and need a lawful reason to collect it. We process that data for you, as the Privacy Policy describes.
- You follow the laws that apply to your events, including permits, tax and consumer protection.
Your content and data
What you upload or enter stays yours: event details, pages, posts, photos, forms and the data you collect. You allow us to store, copy, display and process it only as far as we need to run the service for you, including showing your public pages to the public. You confirm that you have the right to use everything you upload.
You can export your data while your account is active. If you stop your subscription, write to us before the end of the paid period if you need help taking your data with you.
Our service
- The software, its design and the Monara name belong to us and our licensors. You get the right to use the service, not ownership of it.
- We add, change and improve features over time. Before we remove a feature you pay for, we tell you in advance.
- We work to keep the service available, but cannot promise it will never be interrupted, for example during planned maintenance or an outage at a provider we depend on. We announce planned maintenance ahead of time where we can.
- The AI assistant and other generated text can be wrong. Check it before you rely on it or publish it.
- If you send us feedback or ideas, we may use them without owing you anything.
Suspension and ending the service
You can stop your subscription at any time. It stays active until the end of the period you have already paid for, as the Refund & Cancellation Policy explains.
We may limit or suspend an account that leaves an invoice unpaid past its due date, breaks these terms or the Acceptable Use Policy, or where the law requires it. Unless the harm is urgent, we tell you first and give you time to fix the problem. Suspending an account does not delete its data.
Liability
We provide the service as it is. As far as the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost sales or a cancelled event. Nothing in these terms limits a liability that Indonesian law does not allow to be limited.
Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, we will first try to settle it by talking with you. These terms are written in English; if they are translated, the English text prevails.
Changes to these terms
We may update these terms. When we do, we change the date at the top of this page. For a change that affects your rights or what you pay, we tell your organization’s owners by email before it takes effect. Using the service after that date means you accept the new terms.
Contact
Questions about these terms: hello@levenium.com, or WhatsApp +62 813-1439-2644 (Monday to Friday, 09:00 to 18:00 WIB).