This policy covers what you pay PT Levenium Digital Indonesia for Monara: subscriptions, add-ons and usage fees. It is part of the Terms of Service.
Cancelling a subscription
- You can stop a subscription at any time, for one project or for all of them. Email hello@levenium.com from an owner of your organization, or ask through WhatsApp and confirm by email.
- We confirm the cancellation in writing and tell you the last day of service.
- The subscription stays active until the end of the period you have already paid for. You keep every feature of your plan until then, and no further invoice is issued for it.
- We do not refund the unused part of a period, monthly or yearly, when you cancel before it ends.
- Usage that happened before the last day of service, such as tickets issued or reservations confirmed, still appears on a final invoice.
A free trial needs no cancellation. If you do not choose a plan, it ends after 14 days and nothing is charged.
When we refund a payment
We refund what you paid us in these cases:
- You paid twice. If the same invoice was paid more than once, we return the extra payment in full.
- We billed you wrongly. If an invoice charged the wrong plan, the wrong amount or usage that did not happen, we refund the difference or correct it on a new invoice, whichever you prefer.
- You could not use the service because of us. If Monara was unavailable for a long stretch because of a fault on our side, we refund or credit the affected part of your subscription. Outages caused by your own systems, your internet connection or events outside our control do not count.
Outside these cases, payments are not refundable.
Usage fees
Fees for tickets and hotel reservations are charged for transactions that already happened. Once a ticket is issued or a reservation is confirmed, its fee is not returned, including when the ticket or reservation is later cancelled or refunded to the buyer. The exception is a fee we charged by mistake, which counts as a wrong bill above.
Refunds for ticket buyers
If you bought a ticket to an event that runs on Monara, your refund follows the refund policy of that event’s organizer. Contact the organizer through the event’s website or the email on your ticket. We cannot approve or refuse a ticket refund on an organizer’s behalf.
How to ask for a refund
- Email hello@levenium.com within 14 days of the invoice date.
- Include the invoice number, your organization’s name, what went wrong and, for a double payment, proof of both payments.
- We reply within 3 business days to confirm what we found and whether the refund is approved.
An approved refund goes back through the method you paid with, or by bank transfer to an account in your company’s name. It is sent within 14 business days of approval; your bank may take a few more days to show it. We refund the amount we received, in rupiah.
Contact
Questions about a cancellation or a refund: hello@levenium.com, or WhatsApp +62 813-1439-2644 (Monday to Friday, 09:00 to 18:00 WIB).